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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11820
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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I can't get my WF3640, new, to won't accept

Customer Question

I can't get my WF3640, new, to won't accept the serial number.
I can't get it to load the software....error message says that the software is not available at this time.
I am connected USB.
I can get it to scan.
Screen on printer, re network status says...EPSon Connect Status / REGISTRATION / Unregistered.
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I Can help you with your question.

In order to print from a computer, you should not have to do anything special like a registration. Are you able to print locally from a computer? Here is the quickstart with a handful of steps. It sounds like you might be following the instructions to register the printer as a printer that can be used by mobile devices, which is a bit more complicated.