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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am having difficulty changing my cartridges

Customer Question

I am having difficulty changing my cartridges
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and welcome to JustAnswer. I look forward to assisting you today with the best answer possible.

Is the printer ON when you lift the cover?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I have put a new black cartridge but not any colour because the cartridges are not moving
Expert:  Md. Sadique replied 1 year ago.

Is the carriage is stuck on the right side of the product?