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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37491
Experience:  Troubleshoot printers, scanners, etc.
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How do I get a brother printer to take a refill 9330cdw is

Customer Question

How do I get a brother printer to take a refill 9330cdw is there a phone number I can ring please urgent
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Please try the following fix:

  1. Make sure printer is powered on.
  2. Open the printer's front cover (to reveal the ink cartridges.)
  3. Press and hold the * (asterisk) key for five (5) seconds.
  4. The LCD screen should display a new menu.
  5. Select the cartridge you wish to reset.
    • K = Black
    • C = Cyan
    • M = Magenta
    • Y = Yellow
    • STD = Standard Capacity Cartridge
    • HC = High Capacity Cartridge
    • SHC = Super High Capacity Cartridge.
  6. Reset? Will appear on the screen Select “Yes”.
  7. Close the printer's cover.

- If needed, please watch the video instructions at the website below:

Please reply at the box below to continue troubleshooting. Thank you.