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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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MFC-9320CW - asks every 2-3 weeks new Y-cartridge and

Customer Question

MFC-9320CW - asks every 2-3 weeks for a new Y-cartridge and stopped printing now.
It also showed - low Y-color on the screen every day ? RJ Wagner
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

These are the ways to sell more cartridges, you can over ride this problem by following the steps below to reset the toner counter.

  1. With power on, open the front toner door (you will get a “door open” message on the display.)
  2. Press “Clear/Back” button. That will bring up the “Toner Reset Menu” (TNR = toner).
  3. Using the Up and Down keys, you can then scroll through reset options for each of the printer’s toner cartridges!
    Code: B. = black; C. = cyan; M. = magenta and Y. = yellow (for some models K. = black).
  4. For each for these cartridges is the option to reset for Low Yield = S (some models STR – the starter cartridge that came with your printer) or High Yield = H (some models STD – the standard replacement cartridge).
  5. Using the number keypad, select option #1 (to reset each to the size you have installed).
  6. Hit the “Clear/Back” button to get out of the menu, close the door and the problem is solved.