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I have an Epson XP-400. It was working fine and then stated

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I have an Epson XP-400...
I have an Epson XP-400. It was working fine and then stated printing color all over page. I was printing black only at the time. The next thing I know there is now a Printer error message saying to turn power off and then on again. I have done that but still have this problem. Help
Submitted: 2 years ago.Category: Printers
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Answered in 27 minutes by:
12/18/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,423
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me the specific error code/message?

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Customer reply replied 2 years ago
It says "Printer error. Turn power off and then on again. I have done this, unplugged printer for 20 minutes and when I turn it on it still give me the Printer error message that I cant get out off
Technician: Nathan, Engineer replied 2 years ago

What I was looking for is something more specific, an error code like 0xF1 or 0x9A

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Customer reply replied 2 years ago
there are no error codes. All it says is Printer error. Turn power off and then on again. That's it. Help!!!
Technician: Nathan, Engineer replied 2 years ago

Thanks for confirming,

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Next remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

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Customer reply replied 2 years ago
I opened the cover and did not see any debris. I had just changed ink so I moved the carriage manually and started taking the ink cartridge out one by one. I think I found the problem. It looks like a cartridge exploded since ink is all over all the cartridges. I removed all 4 and threw them away. I took qtips and absorbed almost all the ink in the ink cartridge. I have also cleaned everything else. I have to go get some more ink however just to see what would happen after I cleaned all this, I turned the printer back on and got the same message. I guess I will go get more ink and place it back and see what happens. Any other suggestions??
Technician: Nathan, Engineer replied 2 years ago

Once you have the right cartridges, you should be fine again.

Be careful with them though, on the bottom ink "port" on the ink tanks, do not remove that plastic/foil, there is a needle inside the printer that will pierce it. I'm thinking you may have peeled them off before and that caused the leaks.

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Customer reply replied 2 years ago
I didn't do that. I will go get the ink in about an hour. Replace all 4 and see what happens. Do I need to do something other than replace the ink and turn the computer back on. Remember this is being done manually.
Technician: Nathan, Engineer replied 2 years ago

You should not have to do anything else. Unplug it while you're gone/waiting so it can reset, load the new ink, then turn on.

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Customer reply replied 2 years ago
still showing same message. Changed all 4 inks and still showing printer error message I have given you.
Technician: Nathan, Engineer replied 2 years ago

Thanks for trying,

unfortunately, that leaves little recourse here. Either printhead was faulty before (which caused the leaks) or the cartridge leak damaged the head.

In either case, there is no practical option but to replace the printer.

As a 2012 model it is already past its 3 year service life, and simply isn't worth fixing. Repairs would run you $150, and you could buy a brand new printer for $50-80 with a fresh warranty.

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,423
27,423 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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