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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Product: Canon MX410 printer Printer is turned on, command

Customer Question

Product: Canon MX410 printer
Printer is turned on, command to Print acknowledged on computer screen but no printing occurs. Have restarrted the printer and cleared the pending documents by accessing the document queue. Pls advise
Paul *******
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Paul.

Does the printer ignore the command entirely? Or does it try to print but outputs a blank page?
If you make a photocopy from the glass, does that work?

Customer: replied 1 year ago.
Ignored command though on 1-2 occasions turned on but did not print anything.
Tried to make photocopy, printer turned on but did not print, only ejected a blank page
Customer: replied 1 year ago.
Cancelling this service due no response from technician
Expert:  Nathan replied 1 year ago.

Good morning, my apologies for missing you earlier. The site is not an instant process, it takes awhile for messages to go through. If you are online and available, we can continue now if you'd like. Otherwise you may cancel/refund through the help page.