Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Have HP Photosmart C7250 all in one, have message reading

Customer Question
Customer: ***** *****, have HP...
Customer: ***** *****, have HP Photosmart C7250 all in one, have message reading "missing or damaged" ink cartridge
JA: Thanks. Can you give me any more details about your issue?
Customer: My printer wont work. It has a Ink Cartridge Problem message. It says the following ink cartridge appears to be missing or damaged.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 23 minutes by:
12/15/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,321
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using genuine hp inks, or generic/refilled ones?

Ask Your Own Printers Question
Customer reply replied 2 years ago
generic, we buy them at office depot
Customer reply replied 2 years ago
sorry we buy HP
Technician: Nathan, Engineer replied 2 years ago

That is the most likely cause of the problem. Generic inks have about a 60% success rate, they wear out the printer components 3x faster than the oem inks, and they void the warranty.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

If you are using generic ink, you will need to replace them all with genuine inks before we can proceed further through any other steps.

Ask Your Own Printers Question
Customer reply replied 2 years ago
we buy HP from Office Depot
Technician: Nathan, Engineer replied 2 years ago

the office stores sell generic/refilled ones as well, so I wanted to be sure.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). If you are using the proper inks already, then the prognosis is not good, and chances of a hardware fault are very high.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Customer reply replied 2 years ago
Its only one cartridge having a problem its the purple one
Technician: Nathan, Engineer replied 2 years ago

Do you have the old one you can pop in? Otherwise, you'd replace that cart with another new one,

and if that still didn't help, we'd be back to a sensor/head issue.

Ask Your Own Printers Question
Customer reply replied 2 years ago
nothing happen it stayed off.
Technician: Nathan, Engineer replied 2 years ago

Press the power button to turn it back on, and let me know if the error continues.

Ask Your Own Printers Question
Customer reply replied 2 years ago
same error message
Technician: Nathan, Engineer replied 2 years ago

Thanks for confirming.

Unfortunately, that means you've got a bad printhead.

As this is a 2007 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,321
27,321 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
When i turn on the 5200, the left side of the screen is dark
when i turn on the 5200, the left side of the screen is dark and the right side shows all options....pressing any keys does nothing. Battery is charged, measured 8.35v. ??? … read more
Curtis B.
Curtis B.
Retired service manager
Associate Degree
193 satisfied customers
I used to be able to scan from my bizhub35 directly to my
i used to be able to scan from my bizhub35 directly to my email. Now it doesnot work … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just tried to change my black ink cartridge in my Epson XP
Hello, i just tried to change my black ink cartridge in my Epson XP 330 and it will not fit back in. … read more
Harry
Harry
483 satisfied customers
I have an HP printer, series 4500 and is offline. I USE
Hi John, I have an HP printer, series 4500 and is offline. I USE wINDOWS 7. pLEASE HELP' lEW … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
When I try to print from my computer, a message comes on my
When I try to print from my computer, a message comes on my computer saying my envy7645 needs intervention. What do I do? … read more
Cody
Cody
Computer Science
1,688 satisfied customers
I need to install on my new computer. My printer is Pixiar
I need to install on my new computer. My printer is Pixiar MX 472 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Cannot connect my HP Envy Photo 6200 printer to my Mac OS
Cannot connect my HP Envy Photo 6200 printer to my Mac OS High Seria 10.13.2 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I need help with my ole-in-one HP computer. All in one. It
Hello JA: Hi. How can I help? Customer: I need help with my ole-in-one HP computer JA: What HP model do you have? Customer: all in one JA: How long has this been going on with your HP printer? Custome… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I hooked up my Canon MF4370dn to my new Dell computer with
I hooked up my Canon MF4370dn to my new Dell computer with Windows 10. The printer does print and copy, but it won't scan. How do I fix it? … read more
Cody
Cody
Computer Science
1,688 satisfied customers
I have a Canon TS5060. Printing works fine, but scanning
I have a Canon TS5060. Printing works fine, but scanning will no longer operate (it used to). Trying to open Cannon Utilities U Scan Utility gives the error message 9,230,0 "A scanner driver supportin… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
562 satisfied customers
Suddenly my printer is now printing both sides of the paper.
Suddenly my printer is now printing both sides of the paper. i checked the print settings and this comes up 2 sided print setting I pressed it but i am still getting printing on both sided . What am i… read more
Cody
Cody
Computer Science
1,688 satisfied customers
I just bought a new laptop and need to add image class
I just bought a new laptop and need to add image class MF4880dw to it … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
It is missing words as it prints, MG5700, A couple of weeks,
I have no idea - sorry I am 70 and don't really know what you mean! … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
My brother mfc4550 plus fax machine does not switch on why.
my brother mfc4550 plus fax machine does not switch on why … read more
Nathan
Nathan
Engineer
27,321 satisfied customers
My HP computer is fine. I have an HP8710 printer which I
My HP computer is fine. I have an HP8710 printer which I love. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
126 satisfied customers
I got my daughter a HP lap top product # 1WP51UA#ABA for
I got my daughter a HP lap top product # 1WP51UA#ABA for Christmas . For the first week it appeared to charge while using . At this time it will only charge when not in use . When the screen is opened… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
Having trouble connecting to my printers through wifi. Being
Having trouble connecting to my printers through wifi. Being told my computer has been hacked because of a lack of firewall support? They wanted me to pay $300 for a fix. Don't know if I'm being scamm… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
61 satisfied customers
I have an Acer Chromebook 15 & an Epson XP-830 printer;
I have an Acer Chromebook 15 & an Epson XP-830 printer; they … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x