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Epson 200 says new cartridges are empty
, I tried to

Customer Question
Customer: Epson 200 says new...
Customer: Epson 200 says new cartridges are empty
JA: Thanks. Can you give me any more details about your issue?
Customer: I tried to print to my EpsonXP 200 and it told me I had no ink. I replaced cartridges (with Epson cartidges) and it still gives me an error message that the cartridges are empty.I have restarted the printer and unplugged.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: If the problem can be fixed I can wait
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Printers
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Answered in 30 minutes by:
12/15/2015
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,403
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

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Customer reply replied 1 year ago
did not work
Technician: Nathan, Engineer replied 1 year ago

Thanks for trying.

Are you using genuine/oem epson cartridges, or generic/refilled ones?

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Technician: Nathan, Engineer replied 1 year ago

If generic, please replace with the proper epson cartridge. Generic inks have about a 60% success rate, and often don't work at all.

If no change, or if already using genuine ink, then this would unfortunately indicate a bad printhead or logic board.

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is at/past its 3 year service life, so this type of failure is not surprising.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $60-80 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,403
26,403 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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