How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5743
Experience:  DIploma in Computer Hardware
Type Your Printers Question Here...
Sudipto is online now
A new question is answered every 9 seconds

Printer: Epson 730. I have bought new ink cartridges & have

Customer Question

Printer: Epson 730. I have bought new ink cartridges & have installed them repeatedly & my computer is still telling me that I need the color that I hve replaced. Please advise.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Do you use genuine Epson cartridges ?

Customer: replied 1 year ago.
The box says epson.
Customer: replied 1 year ago.
Are you there?
Expert:  Sudipto replied 1 year ago.


Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

Thanks for the information. You said that, you are getting the message on PC, can you tell me what do you see on the printer screen.

Customer: replied 1 year ago.
Cannot recognize the following cartridges. Try installing them again.
Expert:  Sudipto replied 1 year ago.

Do you got this same message on the printer, before replacing the cartridge or something else ?

Customer: replied 1 year ago.
Same....I think.
Expert:  Sudipto replied 1 year ago.

Please try to remind and let me know, because the difference in the message will effect the answer ?

Customer: replied 1 year ago.
I'm fairly certain that it was the same message. The color showing is magenta & I have replaced both the magenta & the light pink just in case.
Customer: replied 1 year ago.
I have also turned it off a couple of times to see if it could reset.
Expert:  Sudipto replied 1 year ago.

Thanks, ***** ***** message was same then, unfortunately the problem is with the printhead and not with the cartridge, because the printer detect the cartridges by the help of the printhead and if the printhead is fault then, the printer will not be able to detect the cartridges and display this error message.

If this is Canon printer then, you can replace the printhead at home as most of the canon printer model have user replaceable printheads, but in Epson printer, it is not possible at all. You have to send the printer to any repair shop for the replacement of the printhead.

Now, if the printer is more than three years old then, the replacement cost of the printhead will be same as the price of a new printer, now in my openion it will be best to replace the printer, instead of replacing the printhead.

Customer: replied 1 year ago.
Perfect. Thanks.
Expert:  Sudipto replied 1 year ago.

Please let me know, if you need any further help, otherwise please rememeber to give positive rating, as that is the only way I am compensated for my time and effort.