Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Am getting error code on Epson printer during install of a

Customer Question
Customer: Am getting error code...
Customer: Am getting error code on Epson printer during install of a new computer. Error Code 0xE5
JA: Thanks. Can you give me any more details about your issue?
Customer: its a new printerWF3620 and this issue has occurred as I am installing. There aree no ink cartridges in the computer yet
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: for the moment
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/14/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,428
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Ask Your Own Printers Question
Customer reply replied 2 years ago
where is my answer
Technician: Nathan, Engineer replied 2 years ago

Please give me a moment to reply,

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.

In the case of a new printer setup though, this is almost always the result of an obstruction by packing material inside, such as tape or foam.

Lift up the lid again and check carefully for any tape (blue or orange) inside, any foam blocks or strips, etc.

Remove the ink cartridges, then snap them securely back into place.

Unplug power to the printer for a moment and it should restart normally.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Nope.Did not work and I had to go thru the setup of date/time etc again
Technician: Nathan, Engineer replied 2 years ago

There are only 2 possible causes of this on a new machine. There is either some obstruction inside (missing piece of packing material) or the printer is defective (damaged in transit typically).

Please take a flashlight and check everything over again very carefully.

If you can't find anything or still no change, then you'll return the printer to the retailer and have them exchange it for another unit.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I will take it back.Not a good use of $18. I have not signed up for any free trials or monthly payments. This was a one off.Can you please ensure this is the case
Technician: Nathan, Engineer replied 2 years ago

I'm sorry, I have no control over the billing, we are all independent techs here, and I can only diagnose the problem in cases like this.

yes, I'll make sure it was a one time use, no need for any ongoing fee.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

please note:

I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,428
27,428 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I keep getting the b304 error message on my Canon maxify
Second opinion] Hi there, I keep getting the b304 error message on my Canon maxify MB2360 printer … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
Forgot password for laptop, all i have is model: 15-1004wm,
no was left by grandson who moved and does not want it anymore into i-phones instead. smh … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have an Epson XP-420 printer approx. 12 months old that
I have an Epson XP-420 printer approx. 12 months old that does not print. I have been thru the checks, installed a new black cartridge, It sounds like its printing but the paper comes our unprinted. I… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
I am trying to install a black cartridge into the HP
I am trying to install a black cartridge into the HP Photosmart 7520 and it's telling me it is either improperly installed, etc. The ink cartridge is hp 564 XL … read more
Harry
Harry
536 satisfied customers
Have a canon pro9000 had to reinstall windows 10 on my
have a canon pro9000 had to reinstall windows 10 on my computer and now cannon recognize printer. I cannot find the original install disc as have had it several years and still works well. Do not want… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
When I try to print from the computer the output is so tiny
When I try to print from the computer the output is so tiny you can't read it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I purchased a new printer, Epson, to use with a HP XP 2000
I purchased a new printer, Epson, to use with a HP XP 2000 computer. I need to update to a more modern widows I guess, I was planning to download the 7 to the above XP but I understand I need the Serv… read more
Mike Taylor
Mike Taylor
40 satisfied customers
I am trying to download the bonus Print Creativity Suite
Hi, I am trying to download the bonus Print Creativity Suite that was in the box with my new HP Evny Photo printer but I don't have the activation code. It is not in the set up booklet or on the flyer… read more
Harry
Harry
536 satisfied customers
I have a Brother intellifax 2820 and it has worked great for
Hi, I have a Brother intellifax 2820 and it has worked great for some time now. But it is now printing some words larger than others … read more
Harry
Harry
536 satisfied customers
How do I reconnect my printer to my computer? Brother MFC
Only since fiber optic was installed in my house this afternoon. Can't print. Says the printer needs to be reconnected to my computer. (Printer offline) … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
HP Officejet Pro8600Plus. Displaying" problem with printer
HP Officejet Pro8600Plus. Displaying " problem with printer or ink system". I have turned off then on again. Have replaced all ink cartridges - still not working … read more
Harry
Harry
536 satisfied customers
I just installed a new cartridge in my Canon Image Class
I just installed a new cartridge in my Canon Image Class Laser printer. It appears to be in there correctly, but nothing will print. … read more
Harry
Harry
536 satisfied customers
I have pap er jam. It pulled in t w or three sheet of paper?
I have pap er jam. It pulled in t w or three sheet of paper? I took out the ink car tridge and pulled the paper like it said and it tore off, can not get hold of it.so what do I do now? … read more
Harry
Harry
536 satisfied customers
Cannot change from full poage to 4x6. HP Envy 5643. I am not
I was recently hacked and could not print at all until this month… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
Will not power up!: Looks like it was turned off incorrectly
Will not power up! : Looks like it was turned off incorrectly - Massage says paper jam but not true … read more
Nathan
Nathan
Engineer
27,428 satisfied customers
I have Windows, 10 Home versiom. Recently, I had an update
John. This is Peggy. I have Windows, 10 Home versiom. Recently, I had an update on my drivers. My problems is with my Epson GT-1500 scanner. I get a "funny" dialogue selection box which I never had before and the scanner "acts like" it is going to scan, but nothing happens. … read more
Sheri
Sheri
Bachelor\u0027s Degree
105 satisfied customers
Pixma mx922 bottom tray won't slide all the way in. Canon
pixma mx922 bottom tray won't slide all the way in … read more
Harry
Harry
536 satisfied customers
Unable to connect to printer... wondering what firewall
unable to connect to printer... wondering what firewall settings need to be ... it is on a wired network … read more
Cody
Cody
Computer Science
1,716 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x