How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Message indicates that printer Canon Pixma MX410 printer is

Customer Question

Message indicates that printer Canon Pixma MX410 printer is offline. TI cannot print and no print jobs are in the queue. The troubleshooting reports indicates printer is turned off. It is not. I can copy and wifi lights are on. Any idea what the problem maybe?
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Can you tell me, how you have connected the printer with the PC and what version of Windows is installed in your PC ?

Customer: replied 1 year ago.
Connection is via wifi and I have Windows 7. Also my ISP just installed a new modem/router. Thank you.
Expert:  Sowrav D. replied 1 year ago.

Sorry for the late reply. Please let me know, when you want to continue.

Customer: replied 1 year ago.
Sorry but I could not continue earlier today. I will be available tomorrow, 12/15 after 12 noon eastern time. Would that work for you? Thank you.
Customer: replied 1 year ago.
Are you available to go forward on this?
Expert:  Sowrav D. replied 1 year ago.

I am online now, please reply me, if you are free to continue.