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Figg
, I deleted my printer thinking I was cancelling

Customer Question
Customer: ***** ***** Figg JA...
Customer: ***** ***** Figg
JA: Thanks. Can you give me any more details about your issue?
Customer: I deleted my printer thinking I was cancelling the print. I cannot find the disk. Is there a way to reinstall
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: Printers
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Answered in 6 minutes by:
12/13/2015
Technician: Md. Sadique, Engineer replied 2 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,490
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

What is the operating system of your computer?

for eg: windows/mac

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Customer reply replied 2 years ago
XP
Customer reply replied 2 years ago
Windows XP
Technician: Md. Sadique, Engineer replied 2 years ago

Would you like me to remote in your computer and work on this issue directly?

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Customer reply replied 2 years ago
I am deaf and cannot use the phone, sorry
Technician: Md. Sadique, Engineer replied 2 years ago

Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a8d6f908-2f21-46c1-981b-e23f91f1df23

Then you will be re-directed to a page. There you've to click on "I Agree".

Then download and run the Elsinore Screen connect program.

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Technician: Md. Sadique, Engineer replied 2 years ago

Please let me know if you face any difficulty.

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Customer reply replied 2 years ago
I must be mixed up. Nothing is happening
Technician: Md. Sadique, Engineer replied 2 years ago

Did you click on the blue link---I gave ?

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Customer reply replied 2 years ago
Following it out it said it is not a windows32 application
Technician: Md. Sadique, Engineer replied 2 years ago

No problem, we will try another remote tool.

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Customer reply replied 2 years ago
OK
Technician: Md. Sadique, Engineer replied 2 years ago

Please click the following link to download team viewer:
http://tinyurl.com/azwl8gu

Save the file first, then open it up. You will be provided with an ID and password please reply back with the same

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Customer reply replied 2 years ago
I did it twicesaved and it went away did not show to open
Technician: Md. Sadique, Engineer replied 2 years ago

Press ctrl+J key simultaneously.

It will open the downloads folder.

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Technician: Md. Sadique, Engineer replied 2 years ago

Tell me if you're able to see teamviewer there.

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Customer reply replied 2 years ago
i HAVE SEEN TEAMVIEWER
Technician: Md. Sadique, Engineer replied 2 years ago

Please open it.

You will be provided with an ID and password ***** reply back with the same

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Customer reply replied 2 years ago
ID 659 963 864 Pass 7878
Technician: Md. Sadique, Engineer replied 2 years ago

Thank You!

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Technician: Md. Sadique, Engineer replied 2 years ago

Did you close the teamviewer window by any chance?

I'm unable to connect.

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Customer reply replied 2 years ago
Not sure but probably
Technician: Md. Sadique, Engineer replied 2 years ago

Please restart teamviewer and give me the new password.

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Customer reply replied 2 years ago
New ID659 963 864 Pass 5015
Technician: Md. Sadique, Engineer replied 2 years ago

I am connecting. Please hold on.

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Technician: Md. Sadique, Engineer replied 2 years ago

I am extremely sorry to say due to some technical issues with Teamviewer. I am unable to connect.

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Technician: Md. Sadique, Engineer replied 2 years ago

It is getting stuck at authentication.

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Technician: Md. Sadique, Engineer replied 2 years ago

Do you see any authentication prompt on your screen to allow me to access your screen?

If yes, then please allow me.

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Customer reply replied 2 years ago
Well, we tried. It shows green - ready to connect
Technician: Md. Sadique, Engineer replied 2 years ago

I got disconnected.

Please open teamviewer again and give me the new password.

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Technician: Md. Sadique, Engineer replied 2 years ago

I was connected and then got disconnected again.

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Customer reply replied 2 years ago
New password ***** *****
Technician: Md. Sadique, Engineer replied 2 years ago

Do you see any authentication prompt on your screen to allow me to access your screen?

If yes, then please allow me.

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Technician: Md. Sadique, Engineer replied 2 years ago

I'm unable to connect.

It is saying "Team viewer is not running on your computer".

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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