How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Brother MFC-7326N can print but not scan any more. When I

Customer Question

Hi, my Brother MFC-7326N can print but not scan any more. When I try to scan, I get an error message (CC4-202-00000008) saying 'MFC-7326N cannot be found'. I went trawling through the FAQs on the Brother website and found that the IP address of the device is set at whereas my PC is set at How can I get the device to scan again? It has been working fine for two years and then following a paper jam yesterday just stopped scanning.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
By the way I have Windows 8.1
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you with your problem. Is your printer connected to you your router via Ethernet cable or to your computer via usb cable?