I apologize for the long delay. If you are getting the same results with the genuine cartridges, I am afraid the printhead is defective.
Please clean the printhead following this procedure ===> Cleaning the Print Head Epson E380 <=== Click Here
If that does not work, please try with a cleaning kit like this one ===> Epson Printhead Cleaner Kit <===
If no luck even after using the cleaning kit, then the printhead is defective, unfortunately, and it usually costs even more than a new printhead.
Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges.
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Thank You and I wish you all the best. GOD Blessings!!!