How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
Type Your Printers Question Here...
Sowrav D. is online now
A new question is answered every 9 seconds

I have a brother MFC 9340CDW printer and have had it about a

Customer Question

I have a brother MFC 9340CDW printer and have had it about a year. We have in the past few weeks noted a hot smell when we print and increasingly shadowing effect on printed documents. We have gone through the advanced troubleshooting advice. So we replaced all the drums and we are still having the same issue. Any advise?
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Do you still get the hot smell ?

Customer: replied 1 year ago.
lees of the hot or burning smell now
Customer: replied 1 year ago.
the ghosting is also in the left side of the document and there are also a wrinkling happening as if the tension is off on the rollers somewhere
Expert:  Sowrav D. replied 1 year ago.

Please let me know, if you still need help on this issue.

Customer: replied 1 year ago.
I have had no information from you in this issue.
Expert:  Sowrav D. replied 1 year ago.

Thanks for the reply. See, honestly speaking, it is very difficult to say about the exact fault without inspecting the printer parts physically. But, from my experience I can say that, the problem is caused due to overheating of the fuser unit, due to that you are getting that smell and due to the same reasons, it seems one side of the roller was damaged, as the top part of the rollers are covered with rubber layer for better gripping. If you want to solve the problem completely then, you have to replace the fuser unit and the rollers.

Customer: replied 1 year ago.
Thanks you for getting back to me... are these parts generally available quick to purchase?
Expert:  Sowrav D. replied 1 year ago.

I have to find out that, but generally these parts are not user replaceable. So, if you have previous experience in printer repairing then, you can try to replace these parts at home.

Related Printers Questions