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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5608
Experience:  B.Sc. Computer Science with Honors
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Have a canon image class MF6590 - updated the computer to

Customer Question

have a canon image class MF6590 - updated the computer to windows 10. Whne tring to use the MF Toolbox -scan function with PDF it prints out the message " The scanner yu selected cannot be found. please check the scanner status and the cable connection"
worked with this for hours on end - zero results - the unit prints etc. fine any ideas??
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Do have a 32 or 64 bit version of windows 10 installed

Customer: replied 1 year ago.
64 bit version
Expert:  Michelle replied 1 year ago.

ok and after updating to windows 10 did you install any additional software for the canon

Customer: replied 1 year ago.
no
Expert:  Michelle replied 1 year ago.

ok..on your computer, open control panel..device and printers

right click on printer icon

let me know if you get the scan option in the popup menu after the right click

Customer: replied 1 year ago.
get: 1. Start scan 2. scan profiles 3. scan properties
Expert:  Michelle replied 1 year ago.

ok..click on start scan

try a scan..let me know if it scans or not

Customer: replied 1 year ago.
it processes through the auto feed but not sure if it scans
Expert:  Michelle replied 1 year ago.

have you placed a document on the scanner glass..if it scans it will show the scanned image on the computer screen once scan completes

Expert:  Michelle replied 1 year ago.

let me know if it does that

Customer: replied 1 year ago.
no image on the screen
Expert:  Michelle replied 1 year ago.

if it doesnt try the below

click here to download windows 10 compatible software

in the page that opens you will see 2 entries under recommended downloads

[Windows 32bit & 64bit] Tool Box Ver.4.9.1.1.mf17 08/24/15 9.97 MB SELECT
[Windows 32bit] imageCLASS MF6590/MF6540 MFDrivers (UFR II / FAX / ScanGear) 07/16/15 20.60 MB SELECT

select each one and download and install

once done try scanning

Expert:  Michelle replied 1 year ago.

let me know how it goes