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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP Photosmart all in one printer 6510; B211a; Experincing

Customer Question

HP Photosmart all in one printer 6510; B211a; Experincing alignment failure. Followed instruction unplugging power cord from printer; power cord fropm electric outlet, waiting more 60 seconds before reconnecting; waiting rfor printer to stop movement and become silent, attempted and failed again to secure cartridge alignment; attempting to print, got noting but ramk "blue" marks.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What is the exact and entire error you are getting?

Customer: replied 1 year ago.
I am reading NOTHING
Expert:  Freddy M. replied 1 year ago.

You said you are getting an alignment failure, that should have an error. I need that error.