How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5608
Experience:  B.Sc. Computer Science with Honors
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

I need to download the printer driver Pixma IP6000D with my

Customer Question

I need to download the printer driver for a Pixma IP6000D for use with my laptop. I went to the website and thought I downloaded the driver. But when I went into Control Panel on my laptop (windows 7) it does not give me a choice for the IP6000D. It lists others but not that one. Can you help me access the driver correctly so I can use my printer?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Let me know how is printer connected to computer..usb or wifi

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee $20. It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance.

Customer: replied 1 year ago.
just tell me how to fix it. No other additional charges approved
Expert:  Michelle replied 1 year ago.

ok no problems..di you download the canon driver

if yes which browser do you use, internet explorer, chrome or firefox

Customer: replied 1 year ago.
I downloaded the driver through internet explorer
Expert:  Michelle replied 1 year ago. the downloads folder under my documents and you will see the downloaded canon software

double click on it to run it

Expert:  Michelle replied 1 year ago.

if you are unable to find it let me know i will give the steps to manually add the printer

Customer: replied 1 year ago.
I don't see it. Guess I have to manually add the printer.
Expert:  Michelle replied 1 year ago.

click start...devices and printers

click on add printer

click on next and add the printer on USB port

you can click on the option that says the printer is want isnt listed

it will list down all models of different printers

you can check under canon if you see the ip6000d listed

if not click on windows update and then the list will get updated

Expert:  Michelle replied 1 year ago.

the update may take few mins..once you find the it and click next...when it asks to install the windows update automatic option

Expert:  Michelle replied 1 year ago.

let me know how it goes

Customer: replied 1 year ago.
It's still trying to download other drivers. I tried this yesterday and did not get a list of other drivers. Thought I didn't wait long enough but now it's been over 5 minutes. Any other ideas?
Expert:  Michelle replied 1 year ago.

I think canon website for the particular model driver software is down we will have to wait for a day and then redownload it.

Customer: replied 1 year ago.
my question is not answered at this time. How do I reconnect with your services? I should not be charged , correct?
Expert:  Michelle replied 1 year ago.

You can open justanswer email and click on the view my answer button you will be reconnected. Billing question would be answered by he customer care as we do not have access to customer info.

Customer: replied 1 year ago.
you are recommending that I call back tomorrow.
Expert:  Michelle replied 1 year ago.

yes sir i do.

Customer: replied 1 year ago.
Printer driver now installed. All set.
Expert:  Michelle replied 1 year ago.

I hope I've provided the solution you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further