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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37475
Experience:  Troubleshoot printers, scanners, etc.
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I had Windows 7 when I had Brother printer MFC J470DW

Customer Question

I had Windows 7 when I had Brother printer MFC J470DW installed. The technician suggested I get Windows 10. I did. Nothing but trouble and I pushed the wrong button and lost the driver. I cannot find help -the Office Depot said there wasn't any CD for this printer and Windows 10. I am not very knowledgeable about electronics. What can I do to get this printer to work?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please click on the website below:

http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj470dw_us_eu_as&os=10013&dlid=dlf005349_000&flang=8&type3=11

, then there, click on the option Agree to the EULA and Download in order to download and install the printer driver / software for your Windows 10 computer.

Please reply at the box below to continue troubleshooting. Thank you.