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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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2500 on button is on and does not shut off there prints

Customer Question

2500 on button is on and does not shut off there for nothing prints
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry for the issue.

Please do me a small favor and unplug the printer for 20 minutes.

Is this the first time that this issue has happened?

Customer: replied 1 year ago.
Expert:  VanMagnus Systems replied 1 year ago.

Ok. Did you unplug it for 20 minutes??

Customer: replied 1 year ago.
Unplugged printer for 20minutes and the printer does not work.On button still remain on
Expert:  VanMagnus Systems replied 1 year ago.

Ok, where in the USA are you?? The closest Major City??

Customer: replied 1 year ago.
No live chat. TomsRiver NJ
Expert:  VanMagnus Systems replied 1 year ago.

Sorry, I am here live Sir or Madam. I want you to know that you must get you printer serviced.

Expert:  VanMagnus Systems replied 1 year ago.

In your area there are several companies that are able to assist you further with the resolution of this issue. Sorry that we can go no further.

Please follow the link below:

https://www.thumbtack.com/de/wilmington/printer-repair/

Please enter your ZIP Code and then your choices will be presented for you to choose from..