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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My HP6500A printer only works occasionally with the Windows

Customer Question

My HP6500A printer only works occasionally with the Windows 10 upgrade.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry for the issue. But Windows 10 can be quirky.

Have you installed the Windows 10 driver?

Customer: replied 1 year ago.
I did not see a Windows 10 driver for my printer.
Expert:  VanMagnus Systems replied 1 year ago.

Oh, here is the Windows 10 Driver for your Printer:

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6500A-e-All-in-One-Printer-series---E7/4083974/model/4083869

Chime in and let me know of your results. After you install the "New Driver" Sir or Madam. Reboot and then print any document of your choice.

Customer: replied 1 year ago.
I think that the printer is working again. Thanks for the help.
Expert:  VanMagnus Systems replied 1 year ago.

Excellent kind Sir or Madam.

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