Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete error code/number you're getting?
Your reply just came through, thanks.That is not a valid error number though, are you seeing that on the printer, or the computer?
Please tell me exactly what it is showing on the screen,
It should be something much shorter and simpler than that.
I want to know what is showing on the printer screen though.
That is an entirely separate issue. You had initially indicated that the error message was on the printer itself.
If it can copy, it should be able to print. This is a computer or network issue, not a printer issue.
What you'll need to do is delete and reinstall the printer.
Go to the devices/printers folder under your settings/control panel,
then right click the hp, then Remove Device.
Reboot the computer, then reinstall the latest drivers from here: http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/5169040
choose the full feature/software package.