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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp officejet pro 8600. I inserted a new cartridge

Customer Question

I have a hp officejet pro 8600. I inserted a new cartridge and it is saying it cannot detect the printer head. This is the first time I replaced the cartridge
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi,My name is ***** ***** i will be assisting you

Please follow the below steps

please take out the print cartridge

unplug the power cord

clean the golden contacts of the cartridge and printhead with a cotton swab and little alcohol. ensure you have removed the packing tape from the cartrdiges..

wait for 2-3 minutes

plug the power cord back in

turn the unit on and reinsert the cartridges

check for functionality

Expert:  Michelle replied 1 year ago.

let me know the status and i will suggest further