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Louie, Technician
Category: Printers
Satisfied Customers: 12461
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The printer screen says the rear tray has no paper

Customer Question

The printer screen says the rear tray has no paper
Submitted: 1 year ago.
Category: Printers
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the only easy user doable hence proposed preliminary tries (if have not been done):

  • • open the paper support and move the guides to both edges;
  • • using a strong light, inspect the rear tray for items such as bits of torn paper, foreign matter including paper clips, stapler wire or anything out of the ordinary.

All other checks would be internal particularly on the paper sensor and the activating tongue/tab of the rear tray.