How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Printer is a hp8600 i am trying to replace the ink cart. but

Customer Question

printer is a hp8600 i am trying to replace the ink cart. but the printer will not move the ink box to themleft so i can install tham
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer.

Expert:  Michelle replied 1 year ago.

you would need a flashlight and flat head screw driver to fix the problem

turn off the printer open the cover to access the print head use the flashlight and look at a white plastic tab with a spring attached which parks the head at the extreme right hand side, try to use the screw drivers and lift the plastic tab which will release the carriage head from the locked position.