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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Hp4630-e-all-one printer will not print from the computer

Customer Question

hp4630-e-all-one printer will not print from the computer says something in the que is holding printer back. i have had many print jobs loading but cannot get then printed out
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What is the exact and entire error the computer gives you?

Customer: replied 1 year ago.
just saya cannot print que is blocked
Expert:  Freddy M. replied 1 year ago.

As I mentioned I need the exact and entire message exactly as you see it please. If it says "que blocked" for example there should be more to the error. If there is no more to the error, when does the error come up?

Customer: replied 1 year ago.
this am got an printer status report says network ready
Expert:  Freddy M. replied 1 year ago.

Open the que and look at the print jobs in it, under status what does it say?

Customer: replied 1 year ago.
sorry freddy we are gettig nowheere please cancel and help another customer thanks for listening richard