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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37445
Experience:  Troubleshoot printers, scanners, etc.
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XP850 Works really well on windows 10 but having trouble

Customer Question

XP850 Works really well on windows 10 but having trouble scanning on my Mac computer.
prints OK from my Mac
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Can you please click on the Apple logo / menu, then click on About this Mac..., then check your Mac OS X version there, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11.

- Please click on the Epson website below:

, then there, download and install the Drivers and Utilities Combo Package if show. If not, then click on Utilities, then download and install the Scanner Driver and EPSON Scan Utility

; after driver installation is finished, then open Finder, then open Applications, then open the the folder Epson Software, then open the EPSON Scan application and use it to scan.

Please reply at the box below to continue troubleshooting. Thank you.