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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Freddy, 0110 service call on my Roland FP740, the encoder

Customer Question

Hello Freddy, 0110 service call on my Roland FP740, the encoder strip had some splashes of ink on it, so I replaced it with a new encoder, but the error remains!
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Did you replace the sensor as well? Normally the strip itself can just be cleaned but when cleaned and the error is still there normally the sensor needs to be replaced. It is a small laser that reads the strip.

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