How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38221
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

Need to connect wirelessly my MFC 9130 to mhy new laptop.

Customer Question

Need to connect wirelessly my MFC 9130 to mhy new laptop. The laptop recognizes the existence of the printer but the printer does not respond.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. What's the error or message?

What's the model of your new laptop?

Did you install any printer's driver / software on the new laptop?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
The error message is unsuccessful try again
AESUS Notebook Q552U
Did not install any printer drivers
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Please delete any Brother printer if installed, then download and install the full driver & software package on the new computer for your printer at the Brother website below:

, there, click on Agree to the EULA and Download at the bottom to download and install.

Please reply at the box below to continue troubleshooting. thank you.