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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Installed a black toner cartridge in mfc-9330cdw and keep

Customer Question

installed a black toner cartridge in mfc-9330cdw and keep getting message:"slide the green tab on drum.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Is it a genuine Brother drum? What is the exact error message?

Customer: replied 1 year ago.
slide the green tab on the drum unit
Expert:  Freddy M. replied 1 year ago.

I need the entire and exactly error please, that should only be part of it.