Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Where was the paper you pulled out stuck?
Open the machine as if you were going to change the ink. Then use a flashlight and look inside around the entire carriage path. Make sure no paper it stuck there. Let me know the results either way when you can.
This error means the carriage that holds the ink cartridges can not move. Did you use a flashlight? It can be hard to see under and below without one. Can you move the carriage by hand at all?
Turn the machine off and with it off move the carriage back and forth 3-4 times across the bar. Then leave it in the middle and re-seat the ink cartridges. Turn it back on and the machine should detect the carriage in the middle and try to move it back to the home position. Let me know what happens.
Is the error still there? The thunk is not a good sign, but can be normal if it only happens once while the error is going away. This should also normally be done with the machine off as I mentioned before.
The error still being there is a very bad sign, did you re-seat the ink cartridges as I mentioned? If you did it normally means the carriage assembly needs to be replaced. How old is the machine?
If it is a really bad jam or happens often it can damage the carriage assembly. Since it is less than a year old call this number: 1(###) ###-####Normally this will be covered under warranty. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating by clicking the stars/smileys for my help - it is greatly appreciated. Please note you are rating me only not this site or your HP.