How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5650
Experience:  DIploma in Computer Hardware
15197395
Type Your Printers Question Here...
Sudipto is online now
A new question is answered every 9 seconds

I have an Epson XP 700. I was printing double sided, the

Customer Question

Hi
I have an Epson XP 700. I was printing double sided, the first side went in ok, then the paper went back in, but never came out. I cannot see the paper at all. It has disappeared inside the printer. the message says to turn off and on again, which I have done.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

It seems the paper is jammed in the rear cover, please download the manual from the link below and then follow the steps from page 145 to remove the rear cover and clearing the jam. Please let me know, if you need any further help, otherwise please remember to give positive rating below as that is the only way I am compensated for my time and effort.

ftp://download.epson-europe.com/pub/download/3768/epson376854eu.pdf