How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10911
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

A red light is on where it says status and unable to print.

Customer Question

A red light is on where it says status and unable to print.
What can I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

A red-light status indication, means that the printer is in need of something basic:

- paper in paper trays (and since you cannot be sure which, put paper in all trays, incl. the manual feed slot if there is one on your printer model)

- press any Cancel or Start button to try to bring the printer to an Online status.

- make sure there isn't excessive paper loaded in any tray (over 25 sheets can be too much in some printers.)

- clear the printer queue on the computer, turn the printer Off, restart the computer, turn the printer On again once the computer has restarted.

How old is the printer?