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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3303
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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Pixma 472 printer. Had major paper jam last night (sucked my

Customer Question

pixma 472 printer. Had major paper jam last night (sucked my whole stack in 1/4 inch stack) which I thought I cleared but when tried to print it would not pull the paper thru without jamming. This am I turned it back on and got error code 5100
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for using Justanswer. I look forward to assisting you today with the best answer possible.

The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.

Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.

Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.

Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.

Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.

If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.

After that turn the printer OFF, when it is on, by unplugging it from the power source.
Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.

Tell me how it goes!

Customer: replied 1 year ago.
this did not help. What is error 5100?
Expert:  Md. Sadique replied 1 year ago.

It's a carriage stuck error.

1. Open up the front paper tray of your printer and look for any piece of small object like paper clip, staple, debris and small pieces of paper.

2. Then next check the timing strip and make sure it is clean and free of dirt. The timing strip is a white small transparent plastic that usually stay in front or below the drive belt. You will also find another similar strip that you could clean, it has a black vertical lines running across on this strip.

You can use cotton swabs dipped in rubbing alcohol to clean it.

If you want you can also see this video instructions on cleaning:

Tell me how it goes!

Expert:  Md. Sadique replied 1 year ago.

The above video link has expired. Please follow this link:

Customer: replied 1 year ago.
well there is a broken piece so it is now in the trash. Thanks for your help
Expert:  Md. Sadique replied 1 year ago.

Glad to hear your problem is solved.

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