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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11054
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Xerox workcentre 5755 had a "jam" issue inside the finish

Customer Question

Xerox workcentre 5755 had a "jam" issue inside the finish door but jam was cleared. Would not clear error message and tried to unplug for reset and now it won't power back on
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Leave unplugged for at least 20 minutes.

Make sure the power switch is Off, after that amount of time.

Then plug in to the power again.

Then try turning it On again, after you are sure the power plug and power cord are both accurately and well seated in place.

After which, if it doesn't power On again, turn it Off with the switch, unplug from the power, and then see (using another powered device, of any size or type, plugged into the same power outlet) ...whether that outlet is still good, or has a popped circuit breaker or a ground fault interrupter that needs a reset, etc.

Try another outlet also, in other words.