Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue. What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, 10.9, 10.10, etc.?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
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It looks like you are not there. When you are available, please try a possible fix below:
When you are available, please reply at the box below to continue troubleshooting. Thank you.