Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Please print a page with both black and color like this one. Let me know what comes out.
No problem if you get stuck just let me know. It should have a little printer symbol if you do not see that on your keyboard hold down the CTRL key and while holding it down tap P. That should force the print dialogue to open.
I apologize for the delay. So to clarify everything that came out on this page was dull/faded?
What version of windows or mac is on the computer?
In the box that says either search web and windows or ask me anything on the bottom right corner, type in HP solution.
Does it list something called HP solution center?
That is ok we can try doing it by hand instead.
Let's try doing a manual cleaning of the machine and see if that helps at all.If you have any trouble or get stuck at any point please let me know so I can help you.Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.There is a small area on the ink cartridges ink will come out of when pushed, that is normal just get any dried ink off of that area.Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.Let me know the results either way please.
Did it get slightly better at all?
Ok well when you want to continue you can get back to me by going to justanswer.com and clicking on my questions at the top. You may want to try repeating the cleaning a couple times. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating by clicking the stars/smileys for my help - it is greatly appreciated. Please note you are rating me only not this site or your HP.