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I'm trying to resolve Error code 5010 on my Canon Pixma

Customer Question
Hi Bernie, I'm Margaret, and...
Hi Bernie, I'm Margaret, and I'm trying to resolve Error code 5010 on my Canon Pixma MP600 printer and so far have n success. I've tried turning the power cord and computer cable off and restarting it, but no luck! Suggestions?
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
11/17/2015
Technician: Freddy M., Technician replied 2 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,398
Experience: Years of IT and customer support experience
Verified

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Is it the same number 5010 every time and not 5100?

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Customer reply replied 2 years ago
always 5010.
Technician: Freddy M., Technician replied 2 years ago

I can not see the thread you read with Bernie, what have you tried? Or was just disconnecting and reconnecting the cables all you have done so far?

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Customer reply replied 2 years ago
Just disconnecting cables and power cord then reconnecting; also turning off/on button and holding for a few seconds. There no paper stuck in the printer. If it's the scanner function that's not functioning, I don't even use that function; I only use the 'copy' function. But, of course, nothing's working now.
Technician: Freddy M., Technician replied 2 years ago

5010 is a scanner error and the scanner is actually used when you make a copy. It is normally caused by a wire issue. Are you somewhat handy? We will need to take part of the machine apart to try and fix this. You can not bypass this error.

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Customer reply replied 2 years ago
I'm , as you say, 'somewhat' handy.
Technician: Freddy M., Technician replied 2 years ago

Ok good, if you get stuck let me know, as long as you go slow you should be ok.

On the left part of the printer - there are 3 screws, 1 hidden by the gray plastic mask and two others in the back.

Remove these, the panel should come off after that but you will need force it a little, not to hard though as you do not want to break anything it should be clipped on with plastic clips.

Let me know once you have done that.

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Customer reply replied 2 years ago
The left side in the back?
Technician: Freddy M., Technician replied 2 years ago

The left part of the printer itself. So if you are looking at either the front the left side, looking at the back the right side.

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Customer reply replied 2 years ago
the hidden one?? where?
Customer reply replied 2 years ago
ok, I've got it partially off
Technician: Freddy M., Technician replied 2 years ago

ok is it stuck?

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Customer reply replied 2 years ago
it's stuck, but maybe because the 3 screws I undid did not include the 'hidden' one? All were visible..
Customer reply replied 2 years ago
Describe, please, the grey plastic 'mask'.
Technician: Freddy M., Technician replied 2 years ago

It usually looks like a square tab. You can usually see an outline of it.

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Customer reply replied 2 years ago
inside or outside the printer?
Technician: Freddy M., Technician replied 2 years ago

It should be outside of the printer.

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Customer reply replied 2 years ago
The back and side portions are loose, it's the front left corner portion that's stuck and I don't see any other screw to undo..
Customer reply replied 2 years ago
no small plastic tabs that i can see...
Technician: Freddy M., Technician replied 2 years ago

That is odd there should be one hidden under a tab like that. Use a flashlight and try looking on the other side under the plastic you can lift, that may be able to help you find where the screw is.

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Customer reply replied 2 years ago
does the part that comes off wrap right around to the front? maybe I've got the wrong part?
Technician: Freddy M., Technician replied 2 years ago

It is a plastic panel on the left side of the printer it should not wrap around, though it should have a slight lip for both the back and front.

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Customer reply replied 2 years ago
ok.... on the left side when viewed from the front, right?
Technician: Freddy M., Technician replied 2 years ago

yes

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Customer reply replied 2 years ago
if you don't have a diagram of this, why are you so sure there's another screw here ? where is a diagram that we can use?
Technician: Freddy M., Technician replied 2 years ago

There is no diagram as I mentioned before, and I am sure because I have done it before many times. I work on these machines both on and off this site. I will opt out and open this to all others for you.

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Customer reply replied 2 years ago
Thank you. Sorry it didn't work out. Have a great day.
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John
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