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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10917
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Connected w/my printer Brother MFC-J615W, but not

Customer Question

connected w/my printer Brother MFC-J615W, but not communicating; cannot print.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If it was the computer that was recently serviced, then you may need to adjust the firewall software (or internet security software) on the laptop to allow networked communication with the printer.

On the other hand, you might need to reinstall the drivers, I suggest.

What is your computer, a Windows PC or an Apple computer?

Which version of Windows (or MAC OS X ) is on it?

(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .)

Customer: replied 1 year ago.
I already paid for an answer; where is it?
Customer: replied 1 year ago.
we are not communicating!
Expert:  Russell H. replied 1 year ago.

Can you receive this response? it is possible that you have not seen the response I have already offered to your question, so I have to check.

Specifically: I posted a 3 paragraph response containing a summary answer, but asking for more information about your computer (in order to make the answer more specific), on 16 Nov 2015, 11:40 PM.