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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I had to get a new router and after we set up the router my

Customer Question

I had to get a new router and after we set up the router my computer doesn't recognize my canon pixma mx 470 printer. I cannot print from my laptop umless I connect a cable from the printer to my laptop. The printer indicates it is connected to the wi-fi. My laptop still shows the printer is still installed. My son, who has always helped me with my computer, could not figure it out.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer.

Expert:  Michelle replied 1 year ago.

What is the operating system you have on the computer.