Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer.
Try to uninstall the existing printer driver and reinsall it back you will get the option to select wifi select and you will get the choice to enter the new router ssid and password ***** you will be able to print and scan fine.
whats the Mac version?
Os X Lion is that correct?
Click here to download printer driver software.
you may try downloading the scanner software however i do not see that it will scan on wifi as canon has not provided full info regarding wifi scanning, you may try downloading the Canon PIXMA Wireless Setup Assistant (Mac) from the software section.
1. Click the "Finder" icon on your screen's dock, and click the "Macintosh HD" icon located under the Devices section in the Finder's sidebar.
2. Double-click the "Library" icon to open the folder, and double-click the "Printers" folder.
3. Locate the printer's folder you wish to delete in the window, and drag the folder to the Trash icon on the screen's dock. Alternatively, click the folder you wish to delete, click "File" at the top of the screen and select "Move to Trash" from the drop-down menu.
4. Click "Finder" at the top of the screen, and select "Empty Trash" from the drop-down menu to remove the files from your hard drive. Click "Empty Trash" on the dialog box to confirm the action. Click "Secure Empty Trash" from the drop-down list to permanently delete the files.
Download and install the driver steps:
Click on the Apple menu and Choose System PreferencesChoose Print & Fax (or Print & Scan) from the View menu.Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.
in case there is no printers in the list then , hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & fax window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.After that click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.
not a problem follow this Click on the Apple menu and Choose System PreferencesChoose Print & Fax (or Print & Scan) from the View menu.Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.
yes you would need the scanner driver to use the scanner as well. you will have to select the Mac version then only you can download and install the correct driver software.
the one which says (OS X 10.6/10.7/10.8) should work.
No Mountable File Systems?
after installation yes.
Open justanswer email and we will be reconnected.
If you have not installed it then yes you will have to reinstall it.
please restart and check
let me know if you have any questions
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