Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Kevin.
How long have you had the printer for, and how much have you used it?
How long have you had the printer - when was it purchased?
I was looking for an estimated page/print count. 100 pages, 2000 pages, etc
I'm sorry for missing you,
when you send multiple replies, they get lost in the queue and I don't get any of them (not you're fault, just how the site/server works).
No need to pay more, that is an optional call offer you're seeing.
Unfortunately in this case though, there is nothing further you can really do yourself, which is why I was asking about the age.
Unfortunately this error indicates a hardware problem,
specifically, it is the result of a bad printhead (or the logic board that controls it).
The head is a "wear item" that fails with age/use, but in your situation would be more likely just a manufacturing defect.
Epson printheads are not serviceable, and at this point the printer will need to be replaced. Since it is so new, you'll want to call up epson at ***-***-**** and file a warranty claim. They will replace the printer for you. You can also try taking it back to the retailer and see if they will exchange it for you.
Best regards, ***** ***** for the news,
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.