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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do i reload the original software on my hp

Customer Question

how do i reload the original software on my hp(###) ###-####
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Does it have windows xp, vista, or 7 or 8 or 10?

Are you currently able to use the computer or not? If yes, is there any issue with it?

What software do you need?

Do you mean reset the computer to original factory defaults, like brand-new?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
BACK TO FACTORY.....BRIEFLY WHAT HAPPENED WAS THAT THE COMPUTER WAS BLINKING OFF AND ON BEFORE GETTING TO THE DESK TOP PAGE .IT WOULD GO AWAY AFTER REBOOTING SEVERAL TIMES SO I PUT IN A WINDOWS DISC TO RELOAD WINDOWS 7 PREMIUM THAT WAS A ACTIVATED WINDOWS 7 DISC.
Expert:  Viet - Printer Tech replied 1 year ago.

Were you able to reload Windows 7 disc? Thank you.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
But have no internet or my old files are in a dir called windows old
Customer: replied 1 year ago.
Customer: replied 1 year ago.
HELLO ARE YOU THERE
Customer: replied 1 year ago.
I WAS ABLE TOO
Customer: replied 1 year ago.
ALL MY FILES ARE IN A DIR CALLED WINDOWS OLD
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
WHATS UP I PAID YOU 48 DOLLARS WTF
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry; I don't worry, we guarantee our service. I do live online support. Let me open this issue to other experts who can call you. Please do not wait; you will get an email when there is a response. Thank you.

Customer: replied 1 year ago.
WHAT ABOUT MY 48 BUCKS
Customer: replied 1 year ago.
NEED HELP NOW
Expert:  Viet - Printer Tech replied 1 year ago.

If you need help now, I can help you here. Can you connect the Ethernet/network cable from the computer to the modem/router device, then does internet work or not? Thank you.

Customer: replied 1 year ago.
Ok I will plug it in
Customer: replied 1 year ago.
Can we talk on the phone
Customer: replied 1 year ago.
OK I HAVE IT PLUGED IN
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry, I do live online support. Is the Internet working now? If yes, I can connect remotely to the computer and fix. Please let me know. Thank you.

Customer: replied 1 year ago.
WINDOWS DID NOT DETECT ANY NETWORKING HARDWARE]
Customer: replied 1 year ago.
Ok cable is plugged in but windows did not detect any networking hardware
Expert:  Viet - Printer Tech replied 1 year ago.

Do you have another working windows or mac computer? Thank you.

Customer: replied 1 year ago.
I do have another
Expert:  Viet - Printer Tech replied 1 year ago.

Is it windows xp, vista, or 7 or 8 or 10 or mac computer?

Do you have a USB drive?

Thank you.

Customer: replied 1 year ago.
Windows 7 yes I do have a Ian drive
Expert:  Viet - Printer Tech replied 1 year ago.

I mean, a USB external hard drive or a USB flash drive. Do you have it? Thank you.

Customer: replied 1 year ago.
I do have one
Expert:  Viet - Printer Tech replied 1 year ago.

On the problematic computer computer, can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit? Thank you.

Customer: replied 1 year ago.
64 bit
Customer: replied 1 year ago.
Done
Expert:  Viet - Printer Tech replied 1 year ago.

On the working computer, please go to the Hp website below

http://support.hp.com/us-en/drivers/selfservice/HP-TouchSmart-600-Desktop-PC-series/5146463/model/5155790

, then click on Drivers - Original

, then download and save the item Original Broadcom Wireless Network Controller Driver

, then transfer it to problematic computer with the USB drive

, then install it and check internet

; if it does not work, try item Original Realtek Network Controller Driver

Please let me know. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

If you have trouble downloading / saving / transfer to USB drive, I can connect remotely to your computer, and download it for you. Please let me know. Thank you.