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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My mg 2420 is not working. the paper gets jamed.

Customer Question

My mg 2420 is not working. the paper gets jamed.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Can you please explain, what is your current problem and why did you cleaned the printhead, when the paper is jammed ?

Customer: replied 1 year ago.
First, the printer was showing that the light is blinking yellow. it shows a triangle with a broken arrow inscirbed in it. The printer was not working, so I went online and the advice was to clean the printhead. I did that and part of the process is to clean the nozzles. I executed a deep clean, but the printer did not print. In response, I cleaned the printer's rollers. It took the paper, but it would jam. I cannot print or copy anything.
Expert:  Sudipto replied 1 year ago.

Sorry for replying you late, please let me know, if you want to continue.