Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello and thank you for choosing JA for your support needs. I would love to assist you. I need only know the Operating System that you are using?
Windows 8 or Win 8.1 or 7 or Vista or? Also, is it the 32 bit or 64bit version of the program?
That is OK because the page can detect your version of Windows. Please follow this LINK.
Is your version of Windows the 32 or 64 bit of Windows??
Please do the following:
Check for operating system info in Windows 7 or Windows Vista. Click the Start button , enter Computer in the search box, right-click Computer, and then click Properties. Look under Windows edition for the version and edition of Windows that your PC is running.
I can understand that Sir or Madam. Now it is taking days for you to reply to me. So, I will Opt out to allow others to assist you...
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Please ignore the rating box Van Magnus sent I have no way to turn it off or I would. On your computer click on the windows start button. Then right click on computer here, in the right click menu choose properties. The window that opens will say what version of windows you have as well as if it is 32 or 64bit. Please let me know what it says there.