How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

MXMA MX492 does not pick up the wireless signal

Customer Question

MXMA MX492 does not pick up the wireless signal
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Did it work previously? Or is this a new printer or new modem/router, etc.?

Can you disconnect the power cord from the modem/router device for a few minutes, then re-connect and check?

What is the brand/model of your Internet/wireless modem/router device?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

What happens when you install the printer's driver / software on the computer?

Please reply at the box below. Thank you.