How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 25424
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have an Workforce WF-2650. I have everything hooked up. I

Customer Question

I have an Workforce WF-2650. I have everything hooked up. I try to print and the printer sounds like it is printing but the paper comes out blank. I went to the store I bought but they were of no help. Can you please help. It shows how much ink I have and the ink seems to be going down but it doesn't print on the paper.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

If by chance you've had it less than 12 months though, you can also file a warranty claim with Epson to have the printer replaced.

Otherwise, you'd be on your own for repairs, and would instead replace the printer.

These are built for a maximum 3 year service life, under typical light household use, so this type of failure is not surprising if used more heavily. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,


Customer: replied 1 year ago.
This printer has never been used. It is brand new. Sorry but you have not helped me. Everything is hooked up, I have gone through the menu, I've done everything the instructions state. So I bought a printer that doesn't work and now I have just spent more money with no resolution. In enjoy the payment.
Expert:  Nathan replied 1 year ago.

You did not mention that it was new, that is an entirely different situation

Expert:  Nathan replied 1 year ago.

This is an ongoing and open conversation, it was not a one time reply.

To clarify, you have not paid me anything at all, you have paid the agreed upon fee to this site.

Expert:  Nathan replied 1 year ago.

Does this happen with color and black?