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Richard, Technician
Category: Printers
Satisfied Customers: 37648
Experience:  Printer and scanner problem resolver for over 15 years
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Changed the ink on on my EPSON WF-2630 and I can make a copy

Customer Question

changed the ink on on my EPSON WF-2630 and I can make a copy but cannot get my work out on ACTIVTRAK to print. I continue to get a system pause. I have turned it off and restarted it but still won't print. the error in the print box says paused and I get a yellow symbol that looks like a worm. tsk
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you printing from a windows or Mac computer? And does it print from other programs ok? Or no programs will print to it?

Customer: replied 1 year ago.
It's an iMac computer and I can get printer to copy (all in one printer) but if send something to the printer fm the computer I get something that looks like a yellow worm fm the printer telling me I need to resume printing. Thanks and apologize for the delay in getting back to you
Expert:  Richard replied 1 year ago.


Is the printer connected to the computer via a USB cable or wireless?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


Can you remove the power to your wireless router, the iMac and the printer and wait 10 minutes.

Then connect the power to the wireless router and wait 5 minutes.

Connect the power to your printer and wait 5 minutes.

Then power on the iMac and tell me if it now can print please.