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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Lexmarkintuition S500 Macbook pro: Changed ink cartridge and

Customer Question

lexmarkintuition S500 Macbook pro: Changed ink cartridge and error "printhead is jammed" appears; Ican't get it unjammed. Can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Is this the first time you replace a cartridge? Is it genuine Lexmark or generic/refurbished?

Is the unit still in warranty?

Please try moving the printhead manually very slowly (do not force it) and see if it works. Please keep me posted.

Thank you,