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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17298
Experience:  HNC Computing; Large format and multifunction printer expert
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I'm using a 90# paper thru the upper tray and it says 2

Customer Question

I'm using a 90# paper thru the upper tray and it says 2 sided not available it asks to close the rear door. when I do that it works with 20# *****
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

This means that the paper detected in the tray is not correct size for 2-sided printing.

Ensure you have loaded the correct size of paper in the tray to match the size you have selected for printing on, and check that the paper guides are set correctly.